Shared inbox
Every email, portal ticket, and chat lands in one queue with views for yours, unassigned, live, and waiting.
Omnichannel support desk
Support that lives where your customers already are.
DeskForge forges ticketing, a live website messenger, knowledge, and automations into one desk. Agents work a single queue. Customers stop repeating themselves.
DF
DeskForge · Views
Online#1042 · chat · high
Checkout stall — size chart
Priya
The messenger popped on checkout. Does the parka run large? I can still edit the cart.Maya · Agent
True to size — I dropped the chart in the thread. Stay on this chat if you want me to hold the order.Internal note
Tagged checkout. Customer never sees this line.Teams that would run this desk — plus the Northwind tenant you can open now
- Northwind
- Harborline
- Lumen Labs
- Fieldnote
- Orchard Pay
- Kitewear
4ch
Email, web, API, and live chat in one queue
< 1 tag
Script install — the messenger ships as widget.js
Notes
Internal comments never reach the customer or widget
Rules
Page-visit greetings on /pricing and /checkout
Platform
The whole desk, not a pile of add-ons.
Inbox, messenger, portal, and rules share one ticket model. That is the product — not a brochure of modules that never meet.
Agent workspace
Three panes: list, conversation, properties. Public reply or internal note — customers only ever see the public thread.
Website messenger
Drop in one script. Visitors identify, chat in realtime, and become chat-channel tickets your agents already know how to work.
Knowledge + portal
Categories, sections, and published articles. Customers search, read, and open tickets without an agent account.
Automations
Triggers fire on create or update. Time-based automations nudge pending tickets and auto-close solved ones. Macros stamp replies.
Command analytics
Queue health, agent load, first-reply time, and volume — the desk your leads actually open on Monday.
Website messenger
One script. A live conversation. A ticket your agents already know.
The launcher collects name and email, then chats into a chat-channel ticket. Page-visit rules can greet on /pricing or rush checkout. Internal notes never leave the desk.
Website messenger
<script src="https://deskforge-axadrev.vercel.app/widget.js" data-key="df_pk_northwind_live" async></script>Customers
Proof from the floor — and one tenant you can open.
“We stopped treating chat as a side channel. The same ticket that starts in the messenger is the one Maya works in the inbox.”
“Dispatchers needed a queue that respected groups. DeskForge let exceptions stay assigned without inventing a second mailbox.”
Pricing
Team, Growth, Professional — packaged like a suite.
Reference tiers for how DeskForge is meant to be sold. Seeded logins already have the full desk.
Team desk
Team
A focused support pod that needs a real inbox — not a shared mailbox.
$24/ agent / mo
Billed annually at $290 per agent
- Email, web, and API tickets
- Shared views and macros
- Knowledge drafts and a help center
- Customer portal tickets
- One working group
Most teams start here
Growth
Omnichannel for teams that live on the storefront and in the inbox.
$49/ agent / mo
Billed annually at $590 per agent
- Everything in Team
- Live website messenger
- Page-visit greetings and chat queue
- Triggers, tags, and assignment
- Ticket API for staff sessions
Professional desk
Professional
The full desk: analytics, admin, origin lockdown, and operational depth.
$83/ agent / mo
Billed annually at $990 per agent
- Everything in Growth
- Command dashboard and reports
- Groups, roles, and widget admin
- Allowed-origin lockdown per tenant
- FRT, volume, and resolution views
Reference packaging for DeskForge. This in-house workspace is fully unlocked for seeded accounts — sign in and use the desk.
FAQ
Straight answers before you sign in.
No. DeskForge is an original in-house help desk with its own inbox, messenger, portal, and agent workspace. The public site follows familiar conversion-page structure — not another company’s trademarks or wording.
Open the desk. The queue is already live.
Sign in as an agent, walk the inbox, or embed the messenger on the playground storefront.
Or open the Northwind help center