Solutions
Same desk. Different floors.
Support, ecommerce, and SaaS all need a queue, a messenger, and a place to publish answers. DeskForge does not fork the product — it changes what you turn on first.
Support team
One queue for people who already live in tickets
DeskForge is built for agents who need views, claim, macros, and a conversation that does not leak private notes. Managers see load and first-reply time instead of hunting through inboxes.
- Unassigned, yours, live chat, and waiting views
- Claim, assign, and status transitions that match a real desk
- Macros for the replies you already type twice a day
Ecommerce
Catch shoppers on the paths that drop carts
The messenger is a script on your storefront. Greet people who linger on pricing, jump in at checkout, and turn the thread into a chat ticket your floor can work without a second tool.
- Page-visit rules with delay and greeting
- Chat tickets tagged from the path that opened them
- Help center for shipping, returns, and order status
Start here
Open the playground, then walk /pricing and /checkout to see greetings fire.
SaaS
Product questions in, knowledge and tickets out
In-app and website chat become the same desk as email. Publish the answers that already exist, escalate the ones that do not, and keep engineers out of the support inbox unless a trigger says otherwise.
- API + chat + email on one ticket model
- Published articles with draft vs live control
- Triggers to tag, assign, and wake the right group
Start here
Publish an article in Knowledge, then file a portal ticket as the customer.
Not sure which persona you are?
Start on Growth in the packaging, sign in, and turn on the messenger when the queue is warm.