Customers
Northwind Commerce is the seeded tenant. The other names are illustrative composites so you can see how a freight floor, a SaaS CS team, or a DTC brand would use the same product.
Retail · seeded tenant
“We stopped treating chat as a side channel. The same ticket that starts in the messenger is the one Maya works in the inbox.”
Live in this workspace
Northwind is the demo account you can sign into. Widget key df_pk_northwind_live, help center, and seeded page-visit rules are already running.
Logistics
“Dispatchers needed a queue that respected groups. DeskForge let exceptions stay assigned without inventing a second mailbox.”
One queue, four channels
A composite story for how a freight desk would run email exceptions and a dock-side portal through the same statuses and SLAs you already understand.
B2B SaaS
“Our CS team publishes the answer once. The portal takes the repeats; triggers only escalate when the article is not enough.”
Knowledge first
Illustrative of a product team that wants drafts, published articles, and a ticket only when self-serve fails.
DTC apparel
“Checkout greetings used to live in a separate chat vendor. Now the thread is a ticket with a tag the floor already filters on.”
Messenger on the path
Modeled after storefronts that fire a 1-second assist on /checkout and a slower walkthrough offer on /pricing.
Agent Maya, manager Omar, admin Kenji, or customer Priya — passphrase deskforge123.